Any questions?

Here you’ll find answers to the most important questions about your stay with us - whether concerning booking, arrival, or check-in and check-out. We've set everything out clearly and concisely.
If anything is still unclear, please feel free to contact us anytime.

For stays in our youth hostel area you need a valid DJH membership or an international hostelling membership. This can also be purchased directly from us on-site. More information can be found at: www.jugendherberge.de/en/membership/
No membership is required for bookings in our SLEPS hostel area.

Hostel SLEPS is centrally located in the old town of Augsburg at: Unterer Graben 6, 86152 Augsburg.

From Augsburg main station, you can reach Hostel SLEPS by bus 44 to “Klinik Vincentinum” (does not run on Sundays), or by trams 3, 4, or 6 to “Königsplatz”, then tram 1 to “Barfüßerbrücke”. From each stop, it is only a few minutes’ walk.

Hostel SLEPS is also located close to the “Romantic Road” cycling route from Würzburg to Füssen. Before reaching Augsburg, the route follows the Lech River into the city. Our hostel is only about 500 meters from the cycle path.

Due to our central location in Augsburg’s old town we have just a limited number of own parking spaces in our backyard. We recommend to inquire those as soon as possible. 

Additional parking options can be found in the surrounding area.

The reception at Hostel SLEPS is open daily from 6:30 a.m. to midnight. Check-in is from 3:00 p.m. to midnight, and check-out is from 6:30 a.m. to 10:00 a.m.

You can book online here, via mail at info@sleps.de or by phone at 0049 821 7808890.

You can cancel your booking free of charge – provided it was made directly with us – up to one day before your planned arrival until 6:00 p.m. In case of late cancellation or no-show without cancellation, we charge a cancellation fee of 50% of all agreed services per person and night. Group bookings are excluded from this policy.

You can pay in cash, with a debit card (EC card), or with common credit cards (Visa, Mastercard). We do not charge any additional fees for credit card payments.

You pay for your stay at Hostel SLEPS at check-in.

Yes, there is a passenger lift.